Shop Help

Orders are normally processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

We currently ship to Sweden and EU countries. Shipping options and costs are displayed at checkout.

Tracking information is provided via email whenever the carrier supports it. You can use the tracking number to follow your package on the carrier's website.

You have 14 days from receiving your order to notify us that you want to return. Products must be unused and in original condition, and you return the goods within 14 days. Return shipping is paid by the customer unless otherwise stated.

Contact us at magic@trollheimstudios.com with your order number. We'll provide you with return instructions and the return address.

We don't offer direct exchanges. If you'd like a different item, place a new order and return the original item for a refund.

Refunds are processed within 14 days of receiving the returned goods. The refund will be issued to the same payment method used for the purchase.

Contact us immediately with photos and your order number. We'll cover return shipping and provide a replacement or refund.

We accept Shopify Payments, Klarna, Swish, and major credit cards. All available payment options are shown at checkout.

Yes, all prices include Swedish VAT (25%).

Yes, all payment information is processed securely by our third-party payment providers. We never store your full card details.

We use your data to process orders, provide customer support, and improve our website. We only share data with service providers that help us operate the store. See our Privacy Policy for full details.

Yes, under GDPR you have the right to request deletion of your personal data. Contact us at magic@trollheimstudios.com to make a request.

Yes, we use cookies for essential site functionality, analytics, and marketing. You can manage your cookie preferences via the cookie banner.

Email us at magic@trollheimstudios.com. We aim to respond within 1-2 business days.

Trollheim Studios AB is based in Stockholm, Sweden. Our address is Svartensgatan 12, 11620 Stockholm.